Returns and Exchanges

You can exchange or return goods until their expiry date or guarantee. Products bought from distributors can be exchanged when faulty. If bought via semilac.pl faulty products can be exchanged or refunded.

If you notice that product is faulty, please contact us at: reklamacje@nesperta.com or by telephone: +48 533 717 333. We will get back to you informing of any further action.

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Follow our guidelines. Fill in the complaint form/return form located at this link. Protect the products before sending (e.g. bubble foil) to avoid damages during the transport. Courier receiving complaints on our company cost works only in Polish.

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Once you have completed and returned the form, it will be sent to our system. We have 14 days from the date we receive the products back to review your request, but it is normally done sooner. Please wait to hear from us. We will let you know the outcome…

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If you have any questions about the outcome of your request, please contact us at: reklamacje@nesperta.com We will be happy to reply to your query.

Download the Returns Form

Returns without a specific reason

You can exchange or return goods until their expiry date or guarantee. Products bought from distributors can be exchanged when faulty. If bought via semilac.com faulty products can be exchanged or refunded.

Does a product, for any reason, not meet your expectations or you no longer want it? You have 30 days from receipt to return it without providing a reason. Please contact us at:  or by telephone: +48 533 717 333 We will get back to you informing of any further action.

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Follow our guidelines. Fill in the complaint return form located at this link. Protect the products before sending (e.g. bubble foil) to avoid damages during the transport. Courier receiving complaints on our company cost works only in Polish.

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We have 14 days from the date we receive the products back to review your request, but it is normally done sooner. Please wait to hear from us. We will let you know the outcome…

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If you have any questions about the outcome of your request, please contact us at: reklamacje@nesperta.com We will be happy to reply to your query.

Download the Returns Form

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